Shipping policy
Shipping & Delivery
We aim to make every order simple, secure, and easy to track from the moment it is placed until it arrives at your door.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery times vary depending on the destination, shipping method, customs clearance, and local carrier conditions.
Typical delivery time:
United States: approximately 7–15 business days
Canada: approximately 8–18 business days
United Kingdom: approximately 7–15 business days
Europe: approximately 7–18 business days
Australia & New Zealand: approximately 7–18 business days
Other international destinations: approximately 10–25 business days
Delivery estimates are provided for reference only and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Free shipping promotions may be available from time to time and may be subject to minimum order requirements or destination restrictions.
Tracking Your Order
Once your order has been dispatched, tracking information will be provided where supported by the shipping carrier.
Please allow 2–5 business days for tracking information to update after your parcel has been shipped.
In some cases, international tracking may update only after the parcel reaches the destination country.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Please check your name, address, postal code, apartment number, and contact information carefully before placing your order.
If you notice an error shortly after placing your order, please contact us as soon as possible.
We cannot guarantee that shipping details can be changed after an order has entered processing or has already been shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are determined by local customs authorities and are outside our control.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties or import charges.
Delayed Shipments
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
Customs inspections
Severe weather
Carrier delays
Public holidays
Transportation disruptions
Incorrect delivery information
High seasonal order volume
We appreciate your patience in these situations.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check:
Your mailbox or delivery area
Reception desk or front desk
Neighbors or household members
The local delivery carrier
If the package still cannot be found, please contact us so we can help review the shipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide clear photos of:
The shipping package
The damaged product
The shipping label
This information helps us review the issue and determine the appropriate solution.
Multiple Packages
Some orders may be shipped separately depending on product availability, warehouse location, or parcel size.
If your order arrives in multiple shipments, you may receive more than one tracking number.