FAQ

Where do you ship?

We ship to many international destinations.

Available shipping options and costs will be displayed at checkout based on your delivery address.

How long does shipping take?

Most orders are processed within 1–3 business days.

Delivery generally takes approximately 7–25 business days depending on your location, customs clearance, and the local carrier.

How can I track my order?

Once your order has shipped, you will receive tracking information where available.

Please allow a few business days for tracking updates to appear.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible after placing your order.

We will do our best to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible.

If the order has not yet been shipped, we may be able to update the address.

Once a parcel has been dispatched, we may not be able to redirect it.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Payment options may vary depending on your country or region.

Is my payment information secure?

Yes.

Payments are processed through secure payment providers, and we do not directly store your complete payment card information.

What if my product arrives damaged?

Please contact us and provide photos of the damaged product and packaging.

We will review the issue and help provide an appropriate resolution.

Can I return my order?

Return eligibility depends on the product condition, order circumstances, and applicable hygiene or safety requirements.

For personal-care products, opened or used items may not be eligible for return unless they arrive damaged or defective.

Please review our Return & Refund Policy for full details.

Are your products suitable for everyone?

Our products are designed for general cosmetic and personal-care use.

Individual skin types and sensitivities vary, so we recommend reviewing the ingredient list and product instructions before use.

If you have sensitive skin, allergies, are pregnant or breastfeeding, or have an existing medical condition, consider consulting a qualified healthcare professional before using a new product.

Should I perform a patch test?

For topical cosmetic products, a patch test before first use is recommended, especially if you have sensitive skin.

Discontinue use if irritation or discomfort occurs.

How should I use the product?

Always follow the instructions shown on the product packaging or product page.

Do not use more frequently or in a different manner than recommended.

Can your products treat a medical condition?

No.

Our products are cosmetic or personal-care products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

How long will it take to see results?

Results vary from person to person.

Factors such as skin type, frequency of use, lifestyle, and individual body characteristics may affect results.

No specific result can be guaranteed.

Can product packaging change?

Yes.

Packaging, labels, colors, or minor product details may occasionally be updated.

The product you receive may differ slightly in appearance from website images without affecting its intended use.