Contact Us
We are here to help
Email us at [email protected] and we usually reply within 6 hours, 7 days a week.
Before you write
- Include your order number (it looks like #1001) so we can find you faster.
- For damaged or wrong items, attach one photo of the parcel and the product.
- For delivery questions, note that tracking can take 3–5 days to update after dispatch.
Business hours
Monday to Sunday, 09:00–21:00 (GMT+8). Messages sent outside these hours are answered the next morning.